After receiving the order, the customer has the right to withdraw from the contract entered into in the online store within 14 days.
The right of withdrawal does not apply to legal persons.
The returned goods must be free from defects, sealed in the original packaging and unused. Products with open packaging, a removed label or with signs of use cannot be returned.
To return the goods, the customer must submit a declaration of withdrawal to the e-mail address firstname.lastname@example.org no later than within 14 days of receiving the goods.
The customer must bear the costs of returning the goods, except in cases where the reason for the return is that the returnable product does not comply with the order (e.g. a wrong or defective product).
The customer must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within this period.
Upon receipt of the returned goods, the seller shall return to the customer, immediately but no later than within 14 days from the receipt of the application for withdrawal of all payments received from the customer under the contract.
The seller has the right to refuse to refund the customer until the goods which are the object of the contract have been returned or until the customer has provided proof that they have sent the goods back, whichever is the earliest.
The seller has the right to withdraw from the sales transaction and require the customer to return the goods if the price of the goods was marked significantly below the market value of the goods due to an error.